Update - AWS is reporting their outage as fixed and we are seeing our internal services errors reduce and stabilize. This includes logging in, completing enrollments and processing settlements.
We are continuing to monitor the AWS outage and the impacts on our system.
Oct 20, 2025 - 13:34 MST
We are continuing to monitor the AWS outage and the impacts on our system.
Oct 20, 2025 - 13:34 MST
Monitoring - Services and functionality have been restored and are returning to normal. We will continue to monitor the impact of today’s AWS outage.
Oct 20, 2025 - 13:16 MST
Oct 20, 2025 - 13:16 MST
Update - We are seeing a reduction in login and enrollment errors. We are still seeing encountering issues when submitting settlements due to the AWS Outages.
We are continuing to monitor the AWS outages and will provide updates as we have more information.
Oct 20, 2025 - 12:31 MST
We are continuing to monitor the AWS outages and will provide updates as we have more information.
Oct 20, 2025 - 12:31 MST
Update - The AWS outage is still ongoing and causing issues when logging in, going through an enrollment, and submitting settlements.
We are continuing to monitor the AWS outages and will provide updates as we have more information.
Oct 20, 2025 - 10:58 MST
We are continuing to monitor the AWS outages and will provide updates as we have more information.
Oct 20, 2025 - 10:58 MST
Identified - The AWS outage is still ongoing and causing a few pages to fail within ICM. We are continuing to monitor the AWS outages and assess the impacts to our services.
We will continue to provide updates as we have more information.
Oct 20, 2025 - 09:12 MST
We will continue to provide updates as we have more information.
Oct 20, 2025 - 09:12 MST
Investigating - The ongoing AWS outage is creating intermittent issues when navigating through ICM. The team is currently monitoring the AWS outages and investigating impacts to our systems.
We will continue to provide updates as we have more information.
Oct 20, 2025 - 08:05 MST
We will continue to provide updates as we have more information.
Oct 20, 2025 - 08:05 MST
Update - All of our critical services remain fully operational. We are continuing to monitor the AWS outages to ensure critical services remain functioning.
Oct 20, 2025 - 07:57 MST
Oct 20, 2025 - 07:57 MST
Update - All of our critical system functions continue to remain operational. We're continuing to monitor the AWS outage to ensure all of our services remain stable.
Oct 20, 2025 - 06:46 MST
Oct 20, 2025 - 06:46 MST
Update - All of our critical system functions remain operational. We're continuing to monitor the AWS outage to ensure all of our services remain stable.
Oct 20, 2025 - 05:01 MST
Oct 20, 2025 - 05:01 MST
Update - The AWS outage is ongoing and showing degraded performance in some areas. We are showing all our services operational, but will continue to monitor to ensure services remain stable.
Oct 20, 2025 - 04:11 MST
Oct 20, 2025 - 04:11 MST
Update - We are showing all services as operational, but will continue to monitor to ensure services remain stable.
Oct 20, 2025 - 03:21 MST
Oct 20, 2025 - 03:21 MST
Monitoring - AWS experienced an outage starting at 3 AM ET. This outage impacted multiple Openforce services. The majority of services have been restored while we monitor the remaining few.
Oct 20, 2025 - 02:55 MST
Oct 20, 2025 - 02:55 MST
IC Manage
Operational
IC Insure
Operational
IC Pay
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance